ITIL is a globally recognized framework of best practices designed to align IT services with business objectives, ensuring efficient, reliable, and cost-effective service delivery. ITIL 4 adopts a value-centric approach that supports Agile and DevOps methodologies.
It is a structured framework of processes, tools, and practices that guide, monitor, plan, and execute tasks effectively. Additionally, it offers reference guides and video lectures for further explanation.
It is a continuous improvement methodology focused on eliminating waste and enhancing process quality through structured, data-driven tools. Video lectures are also provided for further reference.
Provides a Design Thinking course video for reference, along with an introduction to Lean Management, including types of waste, Lean benefits, complementary methodologies, and the Lean Maturity Matrix.